B2B AGENCY AGREEMENT
Green Mile Travel & Tourism Platform
These Terms and Conditions govern all B2B transactions between *Green Mile Travel & Tourism (“Green Mile”) and any travel agency, company, or corporate user (“Agency”) using the Green Mile platform.
By registering, booking, issuing tickets, or making payments through the platform, the Agency fully acknowledges, accepts, and agrees to these Terms without reservation.
Green Mile acts strictly as a booking intermediary and facilitator between the Agency/passenger and the airline and/or supplier and shall not be considered an air carrier.
All operational responsibilities, including but not limited to flight schedules, delays, cancellations, aircraft changes, denied boarding, compensations, baggage issues, or service disruptions, rest solely with the airline or supplier.
Green Mile bears no operational, contractual, or financial liability for airline or supplier actions.
The Agency acts as the direct seller to the passenger and is fully responsible for:
Informing passengers of all ticket rules and restrictions
Collecting and entering passenger details correctly
Communicating schedule changes and notices
Managing passenger expectations and complaints
Any dispute raised by a passenger shall be handled by the Agency directly.
All fares, taxes, and seat availability are dynamic and subject to change until full payment is completed Any quotation, provisional booking, or inquiry does not constitute confirmation In case of pricing errors, system malfunctions, supplier mistakes, or incorrect fare displays, Green Mile reserves the absolute right to:
Correct the fare and request Agency reconfirmation,
or Cancel the booking without compensation or liability
Full payment is required prior to ticket issuance Unpaid or partially paid bookings are automatically void Once issued, tickets are final and deemed accepted by the Agency and passenger
All tickets issued through Green Mile are governed strictly by airline and supplier fare rules and are generally non-changeable and non-refundable.
Binding Clause:
As long as the flight operates as scheduled, passenger non-travel for any reason does not entitle the Agency or passenger to any refund, full or partial. The ticket value shall be deemed fully forfeited.
Many tickets are issued under Charter, Group, or Seat-Block systems via authorized suppliers.
Accordingly:
PNRs may not appear in public airline systems Supplier rules may differ from direct airline bookings The issued e-ticket or supplier confirmation is the only valid reference
The Agency confirms full understanding and acceptance of these conditions.
If a flight is officially canceled by the airline or supplier:
a) Alternative Flight Available
if the airline or authorized supplier provides an alternative flight on the same route, Green Mile shall facilitate the rebooking accordingly. The passenger must travel on the alternative flight without objection.
b) No Alternative Flight Available
If no alternative flight is provided, the ticket fare only shall be refunded, subject strictly to airline or supplier approval and procedures. No additional compensation, damages, or claims shall arise.
c) Scope Limitation
Green Mile is not obligated to arrange alternative flights beyond what is officially offered by the airline or supplier. Refund timelines depend entirely on airline or supplier processes.
Green Mile bears zero liability for circumstances beyond its control, including but not limited to internet outages, system failures, governmental decisions, airport closures, security incidents, natural disasters, epidemics, or emergencies.
No refund, compensation, or claim shall arise from such events.
When tickets are issued as separate one-way tickets, on different airlines, under different booking references (PNRs), or with different fare codes or suppliers, each ticket shall be considered a separate and independent contract.
Binding Clarification:
Cancellation, rescheduling, delay, or disruption of one ticket or segment shall have absolutely no effect on the validity, operation, or refundability of the other ticket(s).
The Agency acknowledges that:
No automatic protection or rebooking applies across separate tickets Missed connections are not the responsibility of Green Mile The Agency must clearly advise passengers of this risk at the time of booking
The Agency is responsible for ensuring passengers hold valid passports, visas, entry permits, and meet all airline and immigration requirements.
Green Mile bears no responsibility for denied boarding or entry.
Baggage rules are determined solely by the airline or supplier Excess baggage fees are payable directly at the airport Green Mile bears no liability for baggage disputes
Any incorrect passenger details provided by the Agency are the sole responsibility of the Agency.
Green Mile is under no obligation to correct issued tickets.
Green Mile reserves the right to request identity or payment verification, suspend or cancel bookings suspected of fraud, and recover any losses caused by chargebacks.
All related fees, penalties, and losses shall be borne by the Agency.
Approved refunds are credited to the Green Mile Wallet Wallet credits are non-withdrawable and non-transferable Credits may expire and unused balances are forfeited Wallet credits are not cash deposits or trust funds Wallet credits may be used only for future bookings
Notifications are sent via registered email and/or WhatsApp The Agency is responsible for monitoring communications Failure to receive or read notifications does not create liability
Green Mile does not guarantee uninterrupted or error-free platform availability.
Temporary service interruptions shall not give rise to claims or compensation.
Green Mile shall not be liable for indirect or consequential losses, hotel, transport, visa, or missed connection costs, or business or reputational damages.
Under all circumstances, Green Mile’s maximum liability shall never exceed the service fee or commission charged.
The Agency agrees to indemnify and hold harmless Green Mile from any claims, losses, penalties, chargebacks, or legal actions arising from passenger disputes, incorrect information, breach of these Terms, or misuse of the platform.
Any misuse, abuse, or unauthorized distribution of fares or system data may result in immediate suspension or termination without notice.
These Terms are governed exclusively by the laws of the Sultanate of Oman.
All disputes fall under the exclusive jurisdiction of Omani courts.
In case of discrepancy, the English version shall prevail.
Use of the Green Mile B2B platform, payment completion, or ticket issuance constitutes full legal acceptance of these Terms and Conditions.
No claims shall be accepted beyond what is expressly stated herein.
English
العربیه